TERMS AND CONDITIONS

Shipping

Jewellery/Amulets in the shop are available for sale within Australia only and are ready to be shipped from Melbourne Victoria within 3 business days via the Australia Post Parcel Post service.

Availability

Sage Feather products in the shop are all unique and subject to availability. If an item you ordered becomes unavailable we will contact you as soon as possible and ensure that payment is not taken, any payment taken will be refunded in full.

 

Refunds & Exchanges 

We want you to be totally satisfied with your Sage Feather jewellery. Refunds and exchanges are accepted provided contact is made within 7 days of delivery and items are shipped back within 14 days of delivery. Items on Sale at a reduced price are not returnable unless they arrive to you as damaged or defective.

Conditions of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We recommend that you insure any items you are returning to us as Sage Feather will not be held responsible for any loss or damage to an item that we did not send.

Damaged or Incorrect Items 

Whilst all care is taken, in the unlikely event that you receive a damaged or incorrect item, please retain the packaging in it's receipted condition and email us within 3 days via hello@sagefeather.com.au or use the Contact Form on this page. We may request photographs of the item and packaging along with your order/receipt details in order to best correct any issues at hand.

 

Re-Sizing

Some Sage Feather pieces can be re-sized to suit you better, however, once we have sized a piece according to your specifications , we do not accept order cancellations or accept return of the piece. Charges apply for resizing one of our jewellery pieces, please email hello@sagefeather.com.au or use the Contact Form on this page to make your enquiry.

Re-Stringing and Repairs

We recommend that beaded jewelllery/amulets worn regularly should be inspected after each use and loose parts or fraying should be repaired as soon as possible to avoid more damage or loss of beads, charms etc. Jewellery that is actually missing beads can be repaired, however, all of our items are unique and we will do our best to re-source components used in the original piece, if unable, we will offer the best possible substitute with your permission.  Please contact us for a quotation should you be interested in having your  Sage Feather piece of jewellery re-strung. In the unlikely event of breakages due to our workmanship we will offer a full refund or exchange within 30 days of purchase.

 

Caring For Jewellery/Amulets

Taking care of jewellery is a matter of doing things around the right way and taking time to check and store it with care. Sage Feather/Katie McLean believes the following to be a good guideline to caring for jewellery.

  • Put jewellery on last after clothing, skincare, makeup and hair product.

  • Remove jewellery before undressing.

  • Metals in jewellery can tarnish, this will appear as a dark discolouration to jewellery. Avoiding moisture, air and chemicals help prevent oxidization. Tarnished Sterling Silver (925 Silver) can be cleaned with a polishing silver cloth.

  • Jewellery components can become loose and strung jewellery can fray with normal wear and tear. It is good practice to  check jewellery for loose pieces or open links etc when dressing and undressing to avoid damage and loss, and have any loose pieces fixed as soon as possible to avoid further damage or loss.

  • Ideally, jewellery would be stored in the pouch it was provided or in another secure container that will prevent it from movement and contact with other jewellery.